Satisfaction Guarantee / Returns Policy Cestas Company

Cestas Company Return Policy

At Cestas Company , our mission is to deliver not just flowers and gift baskets, but also joy and smiles. We understand that sometimes circumstances change and you may need to return your order. We are here to make this process as smooth as possible, ensuring that your experience with us is always positive and satisfactory.

Return due to regret or withdrawal

If, for any reason, you regret or cancel your purchase, we accept returns of the order up to 3 days after the delivery date . We want you to feel safe and happy with your choice, but we also understand that unforeseen events happen and that the delivery or appearance of the product may not have completely satisfied you...

Refund Process

In the case of returns, we offer the following options for your convenience and satisfaction:

  • Full Refund: If the returned products are intact and unconsumed.
  • Partial Refund: If part of the products have been consumed, we will issue a partial refund, which will be calculated proportionally to the value of the products not consumed.

We understand the importance of a fair refund policy to maintain our customers' trust and satisfaction. This way, we guarantee a transparent and efficient refund process.

Shipping Rates

It is important to highlight that shipping fees for shipping and eventual returns will be charged. We believe in transparency and want you to be aware of all conditions from the beginning.

How to Proceed with the Return

To begin the return process, please contact us through our customer service channels, available on our website. Our team is prepared to assist you with detailed instructions on how to proceed, ensuring a smooth and hassle-free return process.

We are here for you

At any stage, if you have any questions or need assistance, please don't hesitate to contact us. At Cestas Company , your satisfaction is our priority. We are committed to offering not only quality products, but also a service that makes you feel valued and respected.

Satisfaction and Quality Guarantee

Deliveries Gift baskets made with care and quality ! If for any reason you are not satisfied with the delivery made, Simply request the return of the product and we will issue a full refund of the value of the products purchased .

See how it works:

Cestas Company guarantees a full refund of the amount paid if the customer is not satisfied with our services or products.

Full refund of the amount paid for the products (excluding shipping), see the admissible cases refundable within 3 working days:

  • dissatisfaction with the product: Cestas Company strictly follows the Consumer Protection Code, which provides that in purchases made via the Internet or by telephone, the customer has the right to repent (art. 49), and may request cancellation of the order , upon return of the merchandise at the expense of the supplier and full refund of the amount paid . Therefore, if you are not satisfied with the product delivered for any reason (delivery time, quality of the products, suitability of the packaging or characteristics of the flowers in relation to their photos and description, etc.), simply request the cancellation of the purchase and allow collection of the delivered product, within 48 hours, and we will refund the full amount paid. In cases where it is not possible to return the merchandise, there is no possibility of refunding the amounts paid for it .
  • delivery not made on the date: in cases where delivery is exceptionally not made on the date requested due to any operational problem on our part, if the customer does not wish and authorizes delivery on a new date, we will refund the full amount paid, with the refund also of any preferential delivery fee, lightning or by appointment, if they were contracted. There will be no refund of the amount paid: in cases where the recipient refuses to receive it, is traveling or the address provided is incorrect or out of date, Cestas Company will not be able to refund the amount paid, as the basket or The gifts have already been made and sent, and are available for collection by the buyer, in the destination city, for up to two days. However, if there are non-perishable products in the delivery, Uniflores will study with its customer the proportional refund of the amount paid.

Cestas Company's guarantee is restricted to the value of the products purchased and services contracted, not including shipping costs and any non-delivery, delay or discrepancy in the products does not give rise to any other type of indemnity or compensation .